HELP CENTER
How can we help you today?
Share what you need and our support team will answer as soon as possible. We usually reply within one business day.
Support contact routes
Customer support: for general account or service issues, contact us at info@notonlyqueens.com or through /help-center.
Billing support: for subscription, payment or renewal issues, contact support@notonlyqueens.com or use /billing-support.
Privacy requests: for data protection requests, contact support@notonlyqueens.com.
Complaints and takedown requests: for reports concerning content legality, consent, abuse, infringement or other serious issues, contact support@notonlyqueens.com or use /how-to-report.
Creator verification or onboarding support: contact support@notonlyqueens.com for assistance with onboarding, documentation or payout-related operational issues.
The Company aims to respond within 30 business days, although urgent safety or legal matters may be prioritized and handled outside ordinary queues.
USERS: Send us a message
The more details you give us, the faster we can help.
info@notonlyqueens.com
User and general inquiries are routed to info@notonlyqueens.com.
CREATORS: Send us a message
The more details you give us, the faster we can help.
support@notonlyqueens.com
User and general inquiries are routed to support@notonlyqueens.com.
Need something else?
Browse our Support resources for guides and best practices.
Creators can also reach us directly from the in-app chat by tapping the support icon.
For urgent account issues include the email or username tied to your profile.
Response times
Our team answers Monday to Friday, 9:00 - 18:00 CET. If you contact us over the weekend we will get back to you first thing on Monday.